Return &
Refund Policy

Return Window: You have 3 days from the date you receive your order to initiate a return.

Eligible Products and Condition: We accept returns for both defective and non-defective products. To be eligible for a return, your item must be in New condition — unused, in its original packaging, and in the same condition you received it.

If the product is not authentic or original, you must notify us within 24 hours of receiving it.

If you receive a physically damaged product after opening the package. (An unboxing video must be provided.)

If the product delivered is different from what you ordered (wrong item).

If you change your mind or ordered by mistake. (The product must still be sealed. Once the product has been opened, it cannot be returned.)

Exchanges: We do not accept exchanges at this time. If you need a different item, please return your original purchase for a refund and place a new order.

Return Methods: You can return your product through any of the following — In-Store (bring your item directly to our physical store), Drop-off Location (leave your package at one of our designated drop-off points), or By Mail (send your item back to us via mail).

Return Shipping and Labels: A prepaid return shipping label is included in your package for your convenience, and return shipping is completely free.

Restocking Fees: We do not charge any restocking fees. Returning an item is at no cost to you.

If we are unable to deliver the product you ordered. (Out of stock)

If you change your mind and notify us before the product is delivered.

Refund Processing Time: Once we receive your returned item and verify its condition, we will initiate your refund. Please allow up to 7 days for the refund to be processed and credited back to your original payment method.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will let you know the status of your refund immediately after inspecting the item.

The time it takes for the refund to appear may vary depending on your card provider's policies.

Return shipping is completely free — a prepaid return shipping label is included with your order at no cost to you.